Effective Date: October 15, 2026
At Speed Courier, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Speed Courier app for courier and parcel delivery services.
By using the Speed Courier app, you agree to the practices described in this Privacy Policy.
Personal Information: We may collect personal information such as your name, phone number, email address, and other contact details when you register for or use our services.
Parcel Information: We collect information related to courier bookings, including sender and receiver details, parcel descriptions, parcel tracking numbers, pickup and delivery addresses, delivery instructions, and other information necessary to process and deliver parcels.
Payment Information: If payments are made through the app, we may collect transaction details, payment status, and related billing information. Payment card or account details may be processed by third-party payment providers, where applicable.
Location Information: With your permission, we may collect location information to support parcel pickup, delivery, tracking, and related services.
Device Information: We may automatically collect technical information about your device, including device type, operating system, app version, IP address, and other diagnostic information.
We may use your information for the following purposes:
Provide Courier Services: To create parcel bookings, arrange pickups, process deliveries, and manage courier operations.
Track Parcels: To provide parcel tracking updates and communicate delivery status to relevant users.
Communicate with Users: To contact senders and receivers regarding parcel bookings, pickup arrangements, delivery updates, and customer support.
Process Payments: To process applicable delivery fees, cash-on-delivery transactions, and other payments associated with our services.
Improve Our Services: To monitor app performance, troubleshoot technical issues, improve functionality, and enhance the overall user experience.
Security and Fraud Prevention: To detect suspicious activities, prevent misuse of our services, and protect users and transactions.
We may share your information in the following circumstances:
Senders and Receivers: Relevant parcel information, including contact details and delivery information, may be shared between senders and receivers when necessary to facilitate parcel delivery.
Delivery Personnel and Service Providers: We may share necessary information with drivers, delivery personnel, courier partners, and other authorized service providers to arrange pickups and complete deliveries.
Payment Providers: Transaction-related information may be shared with payment service providers to process payments and verify transactions.
Legal Compliance: We may disclose information when required by applicable law, legal proceedings, or lawful requests from authorized authorities.
Business Operations: We may share information with authorized personnel and service partners when necessary to operate, maintain, and support Speed Courier services.
We do not share personal information with third parties for their independent marketing purposes without appropriate authorization or consent where required by law.
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or data storage can be guaranteed to be completely secure.
We retain personal information only for as long as necessary to provide our services, fulfill legitimate business purposes, resolve disputes, maintain transaction records, and comply with applicable legal obligations.
When personal information is no longer required, we will take reasonable steps to delete it or securely dispose of it, subject to applicable retention requirements.
The Speed Courier app may use third-party services for payment processing, notifications, analytics, maps, or other operational functions. These services may process information in accordance with their own privacy policies and applicable requirements.
We encourage users to review the privacy policies of relevant third-party service providers.
The Speed Courier app is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18 without appropriate authorization where required by applicable law. If we become aware that such information has been collected unlawfully, we will take reasonable steps to address it.
Depending on applicable law, you may have the right to:
Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information, subject to legal and operational requirements.
Withdraw consent for optional data processing where applicable.
Opt out of promotional communications, where offered.
To exercise these rights, please contact us using the contact details provided below.
We may update this Privacy Policy from time to time to reflect changes in our services, data practices, or applicable laws.
Any updates will be published through the Speed Courier app or on our official website, where available. The effective date will be updated accordingly.
By using the Speed Courier app, you acknowledge that you have read and understood this Privacy Policy and that your personal information will be handled as described herein, subject to applicable law.